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Freemax Galex Air Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex Air line.
A range review that ignores warranty and after sales will often produce a confident decision and a disappointing quarter on the Galex Air.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Galex Air.
Why warranty and after sales matters on the Galex Air
A clear dead on arrival policy removes friction for retail partners.
The most common mistake is optimising for the first order instead of the fourth, which is where Galex Air economics actually settle.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex Air |
| Brand | Freemax |
| Category | Pricing |
| Battery | 1300 mAh |
| Output range | 12-25 W |
| Capacity | 6.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Keep certificates current and filed against the exact model name.
- Check carton quantities against the commercial invoice line by line.
- Retain one sealed sample carton from every batch for reference.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (98 units) | Tier 1 | 14-21 days |
| Pallet (852 units) | Tier 2 | 21-30 days |
| Container (18378 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Galex Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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