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Freemax Galex Warranty and After Sales

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Galex line.

The Galex has settled into a stable position in the range, which makes warranty and after sales the natural next question for distributors.

Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.

Why warranty and after sales matters on the Galex

A clear dead on arrival policy removes friction for retail partners.

Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Galex
Brand	Freemax
Category	Pricing
Battery	650 mAh
Output range	10-40 W
Capacity	4.0 ml
Charging	USB-C 1A
Coil options	1.0 / 1.2 ohm
Carton quantity	240 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Galex.

Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.

Checklist

Agree in advance who pays for return freight on a defect claim.
Confirm the exact configuration in writing before the deposit is paid.
Log sell through by account for the first eight weeks.
Record the arrival condition with photographs on the day of delivery.
Review the reorder point after one full selling cycle.
Retain one sealed sample carton from every batch for reference.

Commercial terms

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.

Volume tier	Indicative unit level	Lead time
Carton (165 units)	Tier 1	21-30 days
Pallet (1227 units)	Tier 2	30-45 days
Container (19077 units)	Tier 3	30-45 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Galex?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Final word

The buyers who do this well are not luckier; they are simply more consistent about the basics.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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