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Freemax Onnix Pro: Warranty and After Sales for Distributors
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Onnix Pro line.
There is no shortcut on warranty and after sales: the Onnix Pro rewards preparation and punishes improvisation.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Onnix Pro
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix Pro.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix Pro |
| Brand | Freemax |
| Category | Pricing |
| Battery | 650 mAh |
| Output range | 8-60 W |
| Capacity | 1.2 ml |
| Charging | USB-C 1A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Request batch photographs and a packing list prior to shipment.
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (178 units) | Tier 1 | 21-30 days |
| Pallet (1078 units) | Tier 2 | 21-30 days |
| Container (6593 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Onnix Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.