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Freemax Rexa Air Warranty and After Sales Explained
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Air line.
Across the trade, warranty and after sales is the point where good intentions meet operational reality on the Rexa Air.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Why warranty and after sales matters on the Rexa Air
A clear dead on arrival policy removes friction for retail partners.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Air |
| Brand | Freemax |
| Category | Pricing |
| Battery | 900 mAh |
| Output range | 12-25 W |
| Capacity | 3.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Rexa Air.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Review the reorder point after one full selling cycle.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
- Request batch photographs and a packing list prior to shipment.
- Agree in advance who pays for return freight on a defect claim.
- Log sell through by account for the first eight weeks.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (172 units) | Tier 1 | 14-21 days |
| Pallet (1759 units) | Tier 2 | 30-45 days |
| Container (5018 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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