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Freemax Rexa Max Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Max line.
There is no shortcut on warranty and after sales: the Rexa Max rewards preparation and punishes improvisation.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Rexa Max.
Why warranty and after sales matters on the Rexa Max
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Rexa Max.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Max |
| Brand | Freemax |
| Category | Pricing |
| Battery | 1500 mAh |
| Output range | 8-60 W |
| Capacity | 1.0 ml |
| Charging | USB-C fast charge |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa Max economics actually settle.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
- Log sell through by account for the first eight weeks.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (198 units) | Tier 1 | 14-21 days |
| Pallet (689 units) | Tier 2 | 7-12 days |
| Container (11564 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Rexa Max?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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