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Freemax Starre 3 Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre 3 protects the relationship when something goes wrong.

What follows is a practical view of returns and credit notes for the Starre 3, written for people who place repeat orders rather than one off buys.

Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.

Why returns and credit notes matters on the Starre 3

Distinguish between a defect claim and a change of mind before agreeing any action.

Consistency across batches matters more than peak performance for Starre 3, and returns and credit notes is where inconsistency first appears.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Checklist

• Log sell through by account for the first eight weeks.
• Keep certificates current and filed against the exact model name.
• Request batch photographs and a packing list prior to shipment.
• Confirm the exact configuration in writing before the deposit is paid.
• Review the reorder point after one full selling cycle.
• Agree in advance who pays for return freight on a defect claim.

Commercial terms

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Frequently asked questions

Who pays return freight on a Starre 3 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Final word

A short quarterly review of these points will keep the Starre 3 range healthy without consuming the week.

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