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Freemax Starre 5: Returns and Credit Notes for Distributors
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre 5 protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre 5 is either created or lost.
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Why returns and credit notes matters on the Starre 5
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre 5 economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre 5 |
| Brand | Freemax |
| Category | Pricing |
| Battery | 800 mAh |
| Output range | 12-30 W |
| Capacity | 5.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Checklist
- Log sell through by account for the first eight weeks.
- Record the arrival condition with photographs on the day of delivery.
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Retain one sealed sample carton from every batch for reference.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (199 units) | Tier 1 | 21-30 days |
| Pallet (707 units) | Tier 2 | 21-30 days |
| Container (18877 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
A short quarterly review of these points will keep the Starre 5 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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