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Freemax Starre Pro Returns and Credit Notes Insights 2026
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre Pro is either created or lost.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre Pro.
Why returns and credit notes matters on the Starre Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Pro.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Pro |
| Brand | Freemax |
| Category | Pricing |
| Battery | 800 mAh |
| Output range | 12-60 W |
| Capacity | 4.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (105 units) | Tier 1 | 21-30 days |
| Pallet (1788 units) | Tier 2 | 30-45 days |
| Container (17801 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Starre Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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