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Freemax Zeal Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Zeal protects the relationship when something goes wrong.
Every serious sourcing conversation about the Zeal eventually arrives at returns and credit notes, usually because it is where cost and risk meet.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Zeal.
Why returns and credit notes matters on the Zeal
Distinguish between a defect claim and a change of mind before agreeing any action.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Zeal.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Zeal |
| Brand | Freemax |
| Category | Pricing |
| Battery | 900 mAh |
| Output range | 8-80 W |
| Capacity | 1.2 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Zeal.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (52 units) | Tier 1 | 14-21 days |
| Pallet (1258 units) | Tier 2 | 30-45 days |
| Container (6515 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Zeal defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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