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Warranty and After Sales Guide for Freemax Galex Pro
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex Pro line.
The Galex Pro has settled into a stable position in the range, which makes warranty and after sales the natural next question for distributors.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Galex Pro
A clear dead on arrival policy removes friction for retail partners.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Galex Pro.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex Pro |
| Brand | Freemax |
| Category | Pricing |
| Battery | 1100 mAh |
| Output range | 10-30 W |
| Capacity | 4.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Galex Pro.
The most common mistake is optimising for the first order instead of the fourth, which is where Galex Pro economics actually settle.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Retain one sealed sample carton from every batch for reference.
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (86 units) | Tier 1 | 14-21 days |
| Pallet (549 units) | Tier 2 | 7-12 days |
| Container (11283 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Galex Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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