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Warranty and After Sales Guide for Freemax Rexa 5
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa 5 line.
There is no shortcut on warranty and after sales: the Rexa 5 rewards preparation and punishes improvisation.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Why warranty and after sales matters on the Rexa 5
A clear dead on arrival policy removes friction for retail partners.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 5 |
| Brand | Freemax |
| Category | Pricing |
| Battery | 1000 mAh |
| Output range | 12-60 W |
| Capacity | 1.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa 5 economics actually settle.
Consistency across batches matters more than peak performance for Rexa 5, and warranty and after sales is where inconsistency first appears.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
- Request batch photographs and a packing list prior to shipment.
- Verify that artwork matches the approved compliance template.
- Keep certificates current and filed against the exact model name.
Commercial terms
Payment history is the single most reliable route to better terms, more than total annual volume.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (107 units) | Tier 1 | 14-21 days |
| Pallet (921 units) | Tier 2 | 7-12 days |
| Container (17200 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa 5?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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